Withdrawing From Your 12starph Balance
When you want to cash out, the withdrawal flow runs through the same e-wallet you used to deposit — GCash, Maya or InstaPay. We match your payout method to your verified account details, which keeps the process clean and reduces the chance of a failed transfer. Before you submit a withdrawal, make sure your account verification is complete; unverified accounts will be
prompted to finish identity checks first. The cashier shows the current withdrawal status so you can track where your request sits without needing to contact support every time.
- Open the Withdrawal Tab — Go to the cashier and switch to the withdrawal tab. Your verified e-wallet options — GCash, Maya or InstaPay — appear based on your account details.
- Enter the Amount — Key in the amount you want to cash out. The cashier displays the minimum and any applicable withdrawal thresholds at the moment you request.
- Confirm Identity and Submit — If a verification step is flagged, complete it before submitting. Once confirmed, tap submit and the request enters our processing queue.
- Funds Arrive in Your E-Wallet — Your GCash, Maya or InstaPay account receives the payout after our team processes and approves the request. You can check status in your account history.