What We Collect and Why It Matters
When you open an account with 12starph, we collect the information needed to verify your identity, process your payments and keep your account secure. This includes your name, contact details, date of birth and the payment credentials linked to your GCash, Maya or InstaPay account. We
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also collect device and session data — the browser type, IP address and login timestamps — to monitor for unauthorised access and to keep your account wallet safe. Transaction records from every GCash deposit, Maya transfer or InstaPay cashout are retained as required by applicable financial
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regulations in the Philippines. We do not sell your personal data to third parties for marketing purposes. Data shared with payment processors is limited strictly to what those processors need to complete the transaction. Where we work with game studios or platform service providers, data sharing
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is governed by data-processing agreements that require those parties to protect your information to the same standard we apply. You have the right to request a copy of the data we hold, to ask us to correct any inaccuracies, or to request deletion where local law
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and our retention obligations allow it. Availability of these rights depends on local law and applies to eligible account holders. If you have questions about a specific data point — such as a payment record or a login entry — our support team is the fastest
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path to a straight answer.
Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.